Terms of business

Who provides this service

SelfCare Haven is provided by Tom Evans as a sole trader. These terms set out the agreement between me and you when you use the app, website and any related services.

If you have questions about these terms, you can reach me at the contact details at the end of this page.

What the service is

SelfCare Haven is a digital wellbeing tool designed to be used alongside psychotherapy or other professional support. It offers grounding, breathing and body-awareness practices, daily check-ins, and private reflection tools.

It is not a medical device, diagnostic tool, counselling service, crisis service or replacement for professional mental-health care. I do not provide therapy, diagnoses or treatment through the app.

If you are in crisis or at risk, you should contact your therapist, your GP, your nearest emergency department, or emergency services on 999 or 112.

Your account

You must be at least 18 years old to create an account. When you sign up, you agree that the information you give is accurate and that you will keep your login details safe.

You are responsible for anything that happens under your account. If you think your account has been compromised, change your password and let me know straight away.

Subscriptions and billing

Haven Lite is offered at €9 per month or €90 per year. Haven Plus is offered at €19 per month or €190 per year. Prices include VAT where applicable.

Billing starts when a plan is chosen. Subscriptions renew automatically until cancelled. I can pause or change my plan at any time from the Plan page inside the app.

For self-serve subscribers, payments are processed by Stripe. I do not store your card details.

Cancellations and refunds

You can cancel your subscription at any time from the Plan page. Cancellation stops future billing; you keep access until the end of your current paid period.

Refund requests are considered on a case-by-case basis. If you experience a billing error or believe you were charged in error, contact me and I will put it right.

Data and privacy

Your privacy is central to the service. I collect only the minimum data needed to run the app, and there is no data brokerage: I do not share personal data with advertisers.

Haven Free and Haven Lite do not store your wellbeing entries at all. Haven Plus stores your entries so that tracking, patterns and therapist summaries are possible. You choose whether to share anything with your therapist, and you can withdraw that consent at any time.

Full details are in the Privacy notice. By using the service, you agree to that notice as well.

Intellectual property

The app, its design, text, exercises, code and branding are owned by me or licensed to me. You may use them for your personal, non-commercial use only.

You may not copy, reverse-engineer, scrape, resell or redistribute the app or its content without my written permission.

Any feedback you give me about the app may be used to improve the service without payment to you.

Termination and suspension

I may suspend or terminate your access if you breach these terms, use the service unlawfully, harass other users, or attempt to damage or interfere with the app.

You can delete your account and data at any time from Privacy & security. Some anonymised or legally required records may be kept after deletion where necessary.

Limitation of liability

To the fullest extent permitted by Irish law, I am not liable for any indirect, incidental or consequential loss arising from your use of the app.

My total liability for any claim relating to the service is limited to the amount you paid for the service in the 12 months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be excluded.

Changes to these terms

I may update these terms from time to time. If the changes are material, I will notify you by email or through the app before they take effect. Continuing to use the service after the changes means you accept the updated terms.

Governing law

These terms are governed by the laws of Ireland. Any dispute will be resolved in the courts of Ireland.

Contact

For questions about these terms, billing or your account, contact me at support@selfcarehaven.ie. I will do my best to respond within a few business days.